One of the first things you will notice when shopping for trucking software is that there are a lot of programs from which you can choose. Each program has different features that can potentially help streamline your business's operations. Before selecting a program, here are some questions you should ask.
What Do You Want to Do With the Program?
The needs of each trucking company varies. As a result, what you need from a program might differ from that of another trucking company. To effectively narrow your choices so you can focus only on those which fit your needs, you need to determine exactly what you want from a program.
For instance, do you need a program that can track invoices and also with the logistics of freight transportation? Do you need a program that can help you manage your customer service interactions, too?
As you assess your needs, keep a list. You should even ask for input from your employees who are also charged with helping to keeping your company running smoothly. Once you know what features you need in a program, you can turn your attention to the extra perks that could enhance your user experience.
Do You Need a Standalone Program?
Some trucking software is designed to integrate with other programs so that you can easily transition from one feature to the next. Others are standalone programs that work independently of any other software that you use. You need to decide which one is best for you.
If you are considering a program that can be used with your others, you need to make sure it meshes well with every program you need to use with it. For instance, if you are currently using an accounting program and want to use the trucking software to track the drivers' expenses, you need to ensure that you can pull data from both programs without issue.
Is Support Readily Available?
Despite how tech savvy you and your staff are, there could be a moment when you need technical assistance with the trucking software. If technical support is unavailable, your business could experience delays that impact various aspects of your operations.
Before selecting your software, you want to be sure that regardless of the time of day or night, you can reach an agent that can help you and your staff resolve any technical issues. If technical support is unavailable, you could be faced with finding your own support.
Use the trial period of the trucking software to carefully assess it and determine what is right for your business. By taking your time and asking the right questions, you can be sure that you make a sound decision.Share